This policy covers everything you buy in HAWKEYE: plans (monthly or yearly subscriptions), Pro Week, license keys and HawkBot message packs. During the beta, license keys are also given out directly.
Refunds within 14 days
If you're not happy with a charge, you can get a full refund within 14 days of it, whether it's a first payment or a renewal and whether or not you've used what you bought. Email projecthawkeye.cc@gmail.com with your order reference, the email address on your receipt, or your license key. You don't have to give a reason.
Cancelling a plan
Cancel anytime in Settings > Subscription > Manage billing. Cancelling stops the next renewal, and you keep the plan until the end of the period you paid for. Cancelling on its own doesn't refund the current period: ask within 14 days of the charge if you'd like that.
After 14 days
After 14 days, a charge is generally final. We'll still refund you if a paid feature doesn't work as described and we can't fix it within a reasonable time, or if you were charged by mistake.
How refunds work
- Refunds go back to your original payment method where possible, usually within 10 business days of approval. Your bank or payment provider may take longer to show it.
- Once a purchase is refunded, what it unlocked turns off: a license key is deactivated, a refunded plan or Pro Week ends, and a refunded message pack takes back the messages left in it. Your free account and your data stay.
Chargebacks
Please contact us before opening a chargeback or payment dispute. We can usually sort it out faster, and a chargeback may deactivate the license key while it's investigated.
Free things
The beta Pro trial, giveaway prizes, license keys we give out for free, and Feathers rewards cost nothing, so there's no payment to refund. They can't be exchanged for money.
Your legal rights
This policy doesn't limit any refund or cancellation rights you have under consumer law where you live.
Contact
- Email: projecthawkeye.cc@gmail.com
- Community Discord: https://discord.gg/5wh7CtRqwj